Team Member
Boksburg, Gauteng
8 hours per day
Salary: TBC
Permanent - Part-Time
Work schedule: As Needed
Start date: ASAP
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Customer Experience Team Member to join our team! As a Customer Experience Team Member, your role involves delivering fast and friendly service, processing orders, handling payments, and performing additional tasks as required.
What you'll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Welcome customers with a friendly smile as they walk in
- Suggest specials and promotions to customers to enhance their experience
- Address any problems or questions customers have, and if it's a big issue, inform the manager
- Ensure customers have a great experience by maintaining a friendly and positive attitude
- Help things run smoothly by managing the flow of customers during busy times
- Make the entire customer experience awesome, from the moment they walk in to when they order or dine in
- Use the cash register or computer to ring up orders correctly
- Accept various payment methods – cash, cards, or others – and keep an eye on the cash register
- Pack up products neatly in bags or boxes for customers
- Stick to company rules and guidelines for smooth operations
- Receive and check new stock deliveries
- Assist customers at the counter, on the phone, or at drive-thru windows
- Bring orders to customers at the windows, counters, or tables, ensuring they look good and are packed correctly
- Answer phone orders quickly
- Keep the front of the restaurant clean and tidy throughout your shift
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- Experience: Front of House, Team Member, Cashier
- Within 15km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don't, it won't stop companies from considering you.
- South African candidates
- Candidates between 18 and 35
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- Have you used a cash register or computer-based point of sale (POS) system before?
- If the register runs out of receipt paper, what should you do?
- How do you help customers with orders, both in person and on the phone?
- What is the best approach to take when a customer has a complaint about their food?
- How do you manage multiple tasks during busy periods?
- What steps do you take to ensure customer orders are accurate?